Zentrum Solutions
Ring Sara
We set up and run a front desk for your firm. Sara answers in your firm's name, day and night, books the job and sends you the details on WhatsApp. You never touch any software.
She answers as Ashgrove Heating & Gas, our demo firm in Manchester. Tell her the boiler's lost pressure, ask what a service costs, or say you can smell gas, and hear what she does.
No phone to hand? Talk to her on the demo firm's website
A call that goes to voicemail in December is usually a no-heat job for the next firm on Google. Sara picks up every one of them.
A British voice answers in your firm's name, asks the right questions and books a slot from the times you give us.
Breakdowns spike the moment the weather turns. Sara takes several calls at the same time, so nobody hears an engaged tone or your voicemail.
After every call you get a WhatsApp or text with the caller, the problem, the address and the slot. You add it to your diary the way you do now.
If a caller smells gas, Sara never books it. She tells them to open the windows, not to use any switches or flames, to get out, and to ring the National Gas Emergency Service straight away. Then she alerts you.
Every call, day and night, including the Sunday evening your boiler customers panic.
Or less, from a call ending to the booking being on your phone.
On your real calls, picking up only the ones you miss. If it doesn't earn its keep, walk away.
Your services, the areas you cover, your prices, your hours, and how you like jobs booked. That's all we need from you.
Your firm's name, your answers and your rules, with gas safety switched on. Ring her yourself and try to catch her out before any customer does.
Customers ring the same number as always. Calls you can't get to go to Sara, and every one lands on your WhatsApp. After a week, stay from £99 a month, or walk away.
A British voice answers in your firm's name, takes the problem, address and postcode, and books a slot.
A gas smell is never booked. The caller is told to get out and ring 0800 111 999, and you're alerted.
Your price list, terms and FAQs, so callers get your answers, not guesses. No made-up prices.
A WhatsApp or text after every call, with the caller, the problem and the booking.
Chat on your website that books the same way, and a WhatsApp reply within a minute of any web enquiry.
Annual service reminders to past customers, and a review request after each job, sent to your Google listing.
Website chat, follow-ups, reminders and reviews come with the bigger plan.
We set it up around your prices, areas and documents, and keep tuning it every month. With an app, that's your evening gone.
Monthly, with 30 days' notice. Being locked in is one of the biggest complaints about answering services, so we don't do it.
You deal directly with the person who set up your Sara, not a call centre or a ticket queue.
No. Sara is an AI voice assistant with a British voice. We set her up for your firm and look after her every month. She never pretends to be human: if a caller asks, she says she's your firm's virtual assistant and that the team will follow up.
No. You keep your number and divert the calls you can't answer to Sara, for example when you're busy or after a few rings. Customers ring the same number as always.
Sara never books it. She tells the caller to open the windows, not to use any switches or flames, to get everyone out, and to ring the National Gas Emergency Service on 0800 111 999. Then she alerts you straight away.
Not automatically yet. Every booking comes to you on WhatsApp or text with the caller, the address, the problem and the slot, and you add it to Powered Now, Tradify, Commusoft or your paper diary as you do now.
She takes the caller's details, tells them someone will ring back, and sends you the message straight away. She doesn't make up prices or promise anything you haven't told us.
From £99 a month after the free week, with no contract and 30 days' notice. We'll go through the full pricing on a short call before you pay anything.
Zentrum Solutions, a small AI and software studio. The same small team sets up and looks after every firm. We build voice and chat assistants for businesses, and heating firms are our focus.
Here's what happens next:
We'll be in touch within one working day to set up your free week. In the meantime, ring Sara on 07482 746789.